How will I receive my Refund?
If the payment was made by Credit Card or Net-Banking, we will reverse credit to the Credit
Card or credit to your account. If the payment made by Cash on Delivery, we will transfer in
bank account provided by you.
How long will the refund process take?
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund
would depend on the mode of payment chosen by you. The expected timelines are as below:
Refund Method Refund Receipt Time (After Initiation)
Bank Transfer/NEFT – 1-3 business days
Debit Card/Credit Card – 5-7 business days
Credit Card 5-7 business days
For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank.
Refund Ratio: Total paid amount will be refunded if products are in unused condition
What are the modes of refund available after cancellation?
What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally
delivered product. Please ensure that product is in unused and original condition. Include all
price tags, labels, original packing and invoice along with the product. We arrange for pickup
from most of our customer locations. It’s simple. Please follow the instructions you received by
email In case we can’t pick up the item from your location, you can ship it back to the company.
I was supposed to receive my refund by now but I haven’t. What do I do?
We update our customers through emails at every step of the returns process so please for the last
update from us in your email. If the last update states that the refund has already been initiated
please wait for the refund process to complete. Depending on the mode of refund, the time taken
for the refund to reflect in your account can vary. If you haven’t received any update from us
please write to us or give us a call.